Shipping policy
Shipping Policy
Last Updated: September 14, 2026
At LaVRane, we understand that receiving your order quickly and safely is an important part of your shopping experience. We work with trusted delivery partners and use different fulfillment methods depending on product availability and your delivery location.
To provide greater flexibility, LaVRane orders may be fulfilled through one of three shipping methods.
Please review the information below to understand how your order will be processed and delivered.
1. Local Delivery — Moncton & Nearby Areas
Selected products that are available directly at our Moncton fulfillment location may qualify for local delivery within Moncton and eligible nearby areas.
Estimated Delivery
Within 2 business days
Delivery time begins after your order has been successfully processed and is ready for dispatch.
Local delivery is subject to:
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Product availability at our Moncton location
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Successful order verification and payment authorization
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The delivery address being within our eligible local delivery area
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Delivery partner availability
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Weather and road conditions
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Holidays and other service interruptions
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Other circumstances beyond LaVRane's reasonable control
Not every product or address will qualify for local delivery.
If your order contains multiple products and some items are not available at our Moncton location, your order may be shipped using another applicable fulfillment method.
2. Shipping From Moncton — Canada-Wide
Products available at our Moncton fulfillment location may be shipped to customers throughout Canada using an appropriate courier or shipping service.
Estimated Delivery
Approximately 2–5 business days
Actual delivery times may vary depending on:
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Delivery address
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Courier selected
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Shipping service level
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Product availability
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Order processing time
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Weather and transportation conditions
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Holidays and service interruptions
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Other circumstances beyond LaVRane's reasonable control
The estimated delivery timeframe is not a guaranteed delivery date.
3. Shipping From Other Locations in Canada
Some LaVRane products may be fulfilled and shipped directly from other locations within Canada rather than from our Moncton location.
These products may be shipped using different courier services depending on the product, inventory location and destination.
Estimated Delivery
Approximately 2–10+ business days
Delivery times may vary significantly depending on:
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The product ordered
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Where the product is located
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Your shipping address
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Courier availability
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Shipping method
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Order processing time
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Weather and transportation conditions
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Holidays and service interruptions
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Other circumstances beyond LaVRane's reasonable control
Certain products or destinations may require more than 10 business days for delivery.
The applicable estimated delivery timeframe may be displayed on the product page, during checkout, or in your order confirmation where available.
Delivery Timeframes at a Glance
| Fulfillment Method | Estimated Delivery |
|---|---|
| Local Delivery — Moncton & eligible nearby areas | Within 2 business days |
| Shipping From Moncton — Canada-wide | Approximately 2–5 business days |
| Shipping From Other Canadian Locations | Approximately 2–10+ business days |
All delivery timeframes are estimates and are not guaranteed.
Order Processing
Orders are generally processed after payment has been successfully authorized.
Processing time may vary depending on product availability, order volume, verification requirements and the fulfillment location.
The shipping timeframe begins once the order has been processed and handed over to the applicable delivery carrier, unless otherwise stated.
If an order contains products being fulfilled from different locations, your items may arrive in separate packages and at different times.
Tracking Your Order
Where tracking is available, LaVRane may provide tracking information by email or through your customer account once your order has been dispatched.
Tracking information may take some time to become active after the package has been handed to the courier.
Once your order is with the delivery carrier, the carrier's tracking information will generally provide the most current delivery status.
Delivery Delays
LaVRane makes reasonable efforts to meet the estimated delivery timeframes provided at checkout or on our website. However, delivery dates can be affected by circumstances outside our control.
These may include:
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Severe weather
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Road or transportation disruptions
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Courier delays
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High-volume periods
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Holidays
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Incorrect or incomplete shipping information
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Remote or difficult-to-access delivery locations
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Operational or logistical disruptions
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Other unforeseen circumstances
A delay does not automatically qualify an order for cancellation, refund or compensation.
If a significant delivery issue occurs, please contact us and we will make reasonable efforts to assist.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
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Name
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Apartment or unit number
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Street address
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City
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Province
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Postal code
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Contact information
LaVRane is not responsible for delivery delays, failed deliveries, returned packages or additional shipping charges resulting from incorrect or incomplete information provided by the customer.
If you realize that you have entered an incorrect address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or shipped.
Missed or Failed Deliveries
If a courier attempts delivery and the package cannot be delivered because no one is available, the address is incorrect, delivery instructions cannot be followed, or other circumstances prevent delivery, the courier may:
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Attempt delivery again
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Leave the package according to its delivery procedures
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Hold the package at a designated location
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Return the package to the sender
Additional shipping charges may apply if a package must be reshipped due to an incorrect address or failed delivery caused by the customer.
Lost, Stolen or Damaged Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please check around your delivery location and with household members, neighbours or the applicable courier before contacting LaVRane.
If the package remains missing, please contact us so we can assist where possible.
For packages damaged during transit, please retain the packaging and contact LaVRane as soon as possible with photographs and details of the damage.
LaVRane may require information or documentation from the customer to investigate a delivery issue with the courier.
Multiple Products & Split Shipments
Because LaVRane products may be stored at different fulfillment locations, an order containing multiple products may be shipped in more than one package.
You may therefore receive separate tracking numbers and different delivery dates for items within the same order.
You will not necessarily need to place separate orders simply because products are fulfilled from different locations.
Business Days
Unless otherwise stated, business days are Monday through Saturday, excluding applicable public holidays and other days when the relevant delivery service does not operate.
Delivery estimates do not include days on which the applicable courier does not provide delivery service.
Sunday is considered a non-business day for LaVRane shipping purposes.
Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on:
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Delivery location
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Product(s) ordered
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Package size and weight
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Fulfillment location
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Courier
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Shipping method
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Promotional offers or free-shipping eligibility
LaVRane may offer free or discounted shipping promotions from time to time. Promotional shipping offers may be subject to additional terms and conditions.
Changes to Delivery Estimates
The delivery estimates shown on our website are provided as a guide and may change based on inventory, courier availability, destination, seasonal demand and other logistical circumstances.
Where a specific product has a different estimated delivery timeframe, the product-specific timeframe or checkout estimate may take precedence.
Contact Us
If you have questions about your shipment or delivery, please contact us:
LaVRane
770 Main Street, 20th Floor
Moncton, New Brunswick, Canada E1C 1E7
Email: support@LaVRane.ca
We appreciate your patience and understanding while our team works to get your LaVRane order to you safely and efficiently.
LaVRane — Delivered with care.