LaVRane is an online fashion and lifestyle store offering a curated selection of women’s clothing, jewelry, accessories, and more.

We carefully select products that reflect our focus on style, quality, and contemporary fashion.

Not necessarily.

LaVRane products may be fulfilled from our Moncton location or from other locations within Canada, depending on product availability and inventory location.

For items stored in Moncton location visit our home page and select Delivered from Moncton from Menu

The applicable shipping information may be shown on the product page or during checkout.

We recommend checking the size guide and product measurements provided on the individual product page before placing your order.

If you are between sizes or need additional information about a particular item, contact us before ordering, and we'll be happy to assist where possible.

We make every effort to represent our products accurately.

However, slight differences in colour, texture, appearance or finish may occur due to photography, lighting and individual screen settings.

Some LaVRane marketing and lifestyle images may also use AI-generated or digitally enhanced visual content. Please refer to our Terms of Service for more information.

Simply browse our website, select the product and options you want, add the item to your cart, and proceed through checkout.

Once your order has been successfully submitted, you will receive an order confirmation by email.

Please contact us as soon as possible at support@LaVRane.ca if you need to change or cancel an order.

We cannot guarantee that changes or cancellations can be made once an order has entered processing or has been shipped.

Contact us as soon as possible.

If your order has not yet been processed, we may be able to update the address. Once an order has been processed or shipped, changes may no longer be possible.

LaVRane is not responsible for delivery issues caused by an incorrect or incomplete address provided at checkout.

Because some products may be fulfilled from different locations, items from the same order may arrive in separate packages and at different times.

Delivery time depends on where your product is being fulfilled and your delivery location.

Local Moncton delivery: 
Eligible products available at our Moncton location may be delivered within 2 business days.

Shipping from Moncton across Canada:
Generally 2–5 business days, depending on the courier and destination.

Products shipped from other Canadian locations:
Generally 2–10+ business days, depending on the product, fulfillment location, courier and delivery address.

All delivery timeframes are estimates and are not guaranteed.

Yes.

Selected products available directly from our Moncton fulfillment location may qualify for local delivery to eligible nearby areas.

Visit Delivery from Moncton from Home page to see all available products eligible for local delivery

Local delivery is generally completed within 2 business days, subject to product availability, delivery-area eligibility, weather, courier availability and other applicable conditions.

Where tracking is available, tracking information will generally be provided once your order has been dispatched.

Tracking details will be send to your email address once order is placed.

Please allow some time for the tracking information to become active after the package is handed to the courier.

Delivery times are estimates and can be affected by weather, courier delays, holidays, transportation disruptions, and other circumstances outside our control.

If your package appears significantly delayed, please contact us and we will assist where possible.

First, please check around your delivery location and with household members or neighbours.

You may also contact the applicable courier for additional delivery information.

If you still cannot locate your package, contact support@LaVRane.ca and we will help where possible.

Eligible online clothing purchases may be returned subject to our Return & Exchange Policy.

You must contact LaVRane within 3 calendar days of delivery, and eligible returns must meet our return conditions.

If you received an incorrect, damaged or defective clothing item, contact LaVRane at: support@LaVRane.ca on the same calendar day that your order is delivered.

Please review our complete Return & Exchange Policy before sending an item back.

You must contact LaVRane within 3 calendar days of the confirmed delivery date to request a regular return.

If you received an incorrect, damaged or defective clothing item, contact LaVRane at: support@LaVRane.ca on the same calendar day that your order is delivered.

Once approved, the eligible item must be returned within the applicable return timeframe specified in our Return & Exchange Policy.

Returned clothing must be:

• Unworn and unused, except for a reasonable try-on
• Unwashed and unaltered
• Free from stains, odours, makeup, deodorant marks, pet hair and other signs of use
• Returned with original tags and accessories
• In the same condition in which it was received

Items that do not meet these requirements may be refused.

Regular eligible returns are issued as LaVRane Store Credit, not a refund to the original payment method.

Store credit is based on the amount actually paid for the returned item after applicable discounts.

For regular returns, the customer is responsible for return-shipping costs.

Original shipping charges, express-shipping charges, and return-shipping costs are generally non-refundable.

Direct exchanges cannot be guaranteed because inventory can sell out.

If you need a different size or style, you can request a return for the eligible item. Once approved and processed, applicable store credit can be used toward another available product.

No.

Due to the nature of our jewelry products, jewelry is not eligible for regular returns or exchanges due to change of mind, personal preference, colour preference, size or fit.

Contact support@LaVRane.ca on the same calendar day the order is delivered.

For damage claims, LaVRane requires a continuous, unedited package-opening video showing the package before it is opened, the opening process and the jewelry immediately after removal.

Please also provide your order number and clear photographs of the damage.

Do not return the jewelry unless LaVRane provides return instructions.

Jewelry is delicate and can potentially be damaged after delivery.

A continuous package-opening video helps us determine the condition of the item when the package was first opened and allows us to investigate damage claims fairly and efficiently.

Claims without the required opening video may not qualify for a replacement, refund, or other resolution, except where required by applicable law.

Available payment methods are displayed during checkout.

Payment must be successfully authorized before an order can be processed.

LaVRane uses payment-processing services and security measures designed to help protect transaction information.

For additional information about how personal information is handled, please review our Privacy Policy.

Unless otherwise stated, promotional codes and discounts cannot be combined.

Specific promotions may have their own terms and conditions.

Store credit issued by LaVRane can be used toward eligible future LaVRane purchases.

Store credit is generally:

• Not redeemable for cash
• Not transferable to another customer
• Not usable to purchase gift cards or additional store-credit codes

Store credit is subject to the terms under which it was issued and applicable law.

If guest checkout is available, you may be able to place an order without creating an account.

Creating an account can make it easier to view your orders, manage your information, and track your purchases.

Use the password-reset option on the LaVRane website to request a password reset.

If you continue to experience problems, contact our customer-support team.

You can reach our customer-support team at:

support@LaVRane.ca

When contacting us about an order, please include your order number so we can assist you more efficiently.

We aim to respond to customer inquiries as quickly as reasonably possible usually within 24 hours.

Response times may vary during weekends, holidays, promotional periods, and periods of high customer volume.