Return & Exchange Policy

Last Updated: September 13, 2026

At LaVRane, we want every purchase to feel as beautiful and effortless as the experience of discovering it. While we carefully inspect and package every order, we understand that sometimes an item may not be the perfect fit.

Our Return & Exchange Policy is designed to make the process simple while protecting the quality and condition of every LaVRane piece.

1. Online Clothing Returns

Eligible clothing purchased online may be requested for return within 7 calendar days of the confirmed delivery date.

To start a return, you must contact LaVRane within 3 calendar days of delivery. Once your request has been approved, the item must be shipped back within the applicable return period and according to the instructions provided by our team.

Returns requested after the applicable deadline may not be accepted.

How to Start a Return

You can submit your request through your LaVRane customer account or by contacting:

support@LaVRane.ca

Please provide:

• Your order number

• The name of the item you wish to return

• The reason for your return

Please do not ship anything back until your return has been approved. Unauthorized returns may be refused or returned to the customer at their expense.

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2. Return Requirements

For a clothing item to qualify for a regular return, it must be returned in its original condition.

The item must be:

• Unworn and unused, apart from a reasonable try-on

• Unwashed and unaltered

• Free from makeup, deodorant, perfume, stains, odours, pet hair or other marks

• Free from damage or signs of wear

• Returned with all original tags and accessories attached

• Returned in its original packaging where applicable

• In substantially the same condition as when it was delivered

For hygiene and quality-control reasons, items that show signs of wear, washing, alteration, or use may not be accepted.

LaVRane reserves the right to determine whether a returned item meets the above requirements.

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3. Return Shipping

For regular returns, the customer is responsible for the cost of shipping the item back to LaVRane.

This includes returns due to:

• Size or fit

• Colour preference

• Change of mind

• Personal preference

• Not liking the item

We strongly recommend using a tracked shipping service and keeping your tracking information until your return has been fully processed.

LaVRane is not responsible for parcels that are lost, delayed, or damaged while being returned by the customer.

Original shipping charges, express-shipping charges, and return-shipping costs are non-refundable for regular returns.

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4. What You Receive for an Approved Regular Return

LaVRane does not provide refunds to the original payment method for regular returns.

Once your returned item arrives, our team will inspect it. If it meets the return requirements, you will receive LaVRane Store Credit.

The amount of store credit will be based on the actual amount paid for the returned item after applicable discounts, excluding non-refundable shipping charges.

Your store credit will be delivered to the email address associated with your order.

LaVRane Store Credit

Store credit:

• Can be used toward future purchases at LaVRane

• Is not redeemable for cash

• Cannot be transferred to another customer

• Cannot be used to purchase gift cards

• Cannot be converted into another store-credit code

Please keep your store-credit details secure, as LaVRane is not responsible for unauthorized use.

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5. Exchanges

We understand that sometimes you simply need a different size or style.

Because inventory can change quickly, LaVRane cannot guarantee a direct exchange for another size, colour, or style.

If you would like a different item, you may submit a return request for the original eligible item. Once the return has been approved and processed, any applicable store credit can be used toward another available LaVRane item.

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6. Incorrect, Damaged or Defective Clothing

Your satisfaction matters to us. Please inspect your order as soon as it is delivered.

If you believe you have received an incorrect, damaged, or defective clothing item, contact LaVRane at:

support@LaVRane.ca

on the same calendar day that your order is delivered.

To help us resolve the issue quickly, please provide:

• Your order number

• A clear description of the problem

• Clear photographs and/or video showing the item and the issue

• Photographs of the packaging where relevant

Please do not send the item back unless LaVRane has provided return instructions.

After reviewing the information, LaVRane will determine the appropriate resolution. Where an item is confirmed to have been incorrectly supplied, damaged, or defective, the resolution may include a replacement, repair, store credit, or refund to the original payment method, depending on the circumstances and applicable consumer-protection laws.

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7. Jewelry Policy

Due to the delicate and personal nature of our jewelry, jewelry items are not eligible for regular returns, exchanges, or refunds for reasons such as change of mind, personal preference, colour preference, size, or fit.

Jewelry Damaged on Arrival

If your jewelry arrives damaged, you must contact LaVRane on the same calendar day the order is delivered.

For damage claims, we require continuous, unedited video evidence of the package being opened, beginning before the package is opened and continuing through the discovery of the damage.

The video should clearly show:

1. The unopened package

2. The package being opened

3. The jewelry being removed

4. The condition of the jewelry immediately after opening

5. The reported damage clearly visible

Please also provide your order number and clear photographs of the damaged item and packaging.

Do not return the jewelry unless LaVRane has specifically instructed you to do so.

Claims without the required opening video may not be eligible for a replacement, refund, or other resolution, except where otherwise required by applicable law.

If LaVRane confirms that the jewelry was damaged before or during delivery, we will determine an appropriate resolution, which may include a replacement, store credit, or refund, subject to availability and applicable law.

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8. Final Sale Items

Items specifically identified as “Final Sale” at the time of purchase cannot be returned or exchanged and are not eligible for store credit, except where required by applicable law.

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9. Important Return Deadlines

To help us process returns efficiently, please keep the following deadlines in mind:

Regular clothing return

• Contact LaVRane: within 3 calendar days of delivery

• Eligible return period: within 7 calendar days of confirmed delivery

• Return shipment: within the applicable approved return timeframe provided by LaVRane

Damaged or defective clothing

• Contact LaVRane: same calendar day as delivery

Damaged jewelry

• Contact LaVRane: same calendar day as delivery

• Continuous package-opening video required

Requests or parcels received outside the applicable timeframes may not be accepted.

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10. Our Commitment to You

Every LaVRane order is prepared with care. We encourage you to review sizing information, product descriptions, and photographs before completing your purchase.

If something doesn't look right when your order arrives, please contact us as soon as possible. Our team will review your request fairly and work with you toward an appropriate resolution in accordance with this policy and applicable Canadian consumer-protection laws.

Nothing in this policy is intended to limit or exclude any rights or remedies that you may have under applicable law.

LaVRane reserves the right to update this policy from time to time. The policy applicable to your purchase is the version in effect at the time of purchase, subject to applicable law.

Questions?

We're here to help.

Email: support@LaVRane.ca
Store: LaVRane
Location: 770 Main Street, 20th Floor, Moncton, New Brunswick, Canada E1C 1E7